Archives: Job positions

Customer Service Coordinator

We are looking for a team player with working attitude to join our team.

Job Description: 

  • Process all Aftersales orders in the ERP system, ensuring accuracy, setting;
  • Establish customer delivery expectations in a timely manner;
  • Work with various support teams to resolve any customer order issues, provide order status and shipment information;
  • Monitor Order Books daily to ensure orders are being shipped / processed to customer lead time; reconcile discrepancies in orders and shipments;
  • Update of shipment date of order lines in ERP system;
  • Issue of Purchase Requisition, Internal Work Order, Picking List, Invoice and other related documents;
  • Generate Shipment documentation;
  • Liaise with service forwarders on logistic arrangements
  • Provide delivery / shipment information to customer
  • Participate in regular operational improvement discussion / meeting and drive to departmental goals and objectives;
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints

Requirements:

  • ITE / Diploma in any discipline

Interested applicants, please email CV to recruitment@hamworthy-pumps.com

Sales Engineer

We are looking for a dedicated and passionate team player to add to our Sales team

Responsibilities:

  • Issue appropriate quotations within the margin objectives of the products in question
  • Handle orders within the specified time
  • “Right first time” contract review of both commercial and technical requirements
  • Signal, create, monitor and maintain commercial opportunities
  • Keep track of customer and installation data
  • Issue of tenders within the set time
  • Improve customer satisfaction (NPS)
  • Issue technical advice regarding the purchase of parts/replacement pumps and any necessary supplement to the scope requested by the customer
  • Correct analysis of data for work at the customer

Requirements:

  • Diploma/ Degree in Mechanical,
  • 5yrs relevant experience
  • Knowledge of centrifugal pumps or similar equipment (preferred, not necessary)

Interested applicants, please email CV to recruitment@hamworthy-pumps.com


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